Health care is an essential service, therefore we are OPEN during provincial lockdowns.

We have made some important changes to keep you and our therapists safe.

Following the Ontario Ministry of Health and our governing Colleges guidelines, these are the important measures we are taking to ensure patient and therapist safety:

1) Initial COVID-19 screening questions when booking your appointment and also when you arrive for your appointment.
2) We will ask that you wear a mask or cloth face covering to the clinic.
3) We have taken chairs out of waiting area and have 6 feet apart markers on floors.
4) We have installed a plexiglass barrier at front desk.
5) We have reduced patient bookings and spaced out bookings so that you can go directly into the treatment room, not waiting room, unless you are late.
6) Hand sanitizer will be available for you to use.
7) Therapist will be wearing a disposable surgical/procedural mask, and will increase their hand washing and hand sanitizing practices.
8) Between treatments the therapist will disinfect the table, equipment and anything used/ touched in treatment room. As always clean fresh linens will be supplied by our linen company.
9) Reception and waiting area will be disinfected regularly.

physiotherapist bios

Andrew Conroy Grad. Dip. Phys.,

Registered Physiotherapist

Andrew graduated in the U.K. in 1987 and has since had over twenty years experience in the rehabilitation of Orthopaedic and Sports injuries. Close collaboration with Orthopaedic Surgeons over a number of years has given Andrew a broad knowledge of the latest surgical approaches of both upper and lower extremities and their post-operative rehabilitation. He also has extensive experience in the treatment of a wide spectrum of non-surgical Orthopaedic conditions.


A passionate teacher, Andrew has instructed numerous community health care worker groups as well as PT students and is a Credentialed Clinical Instructor with the American Physical Therapy Association (APTA). He uses this skill in the clinical setting to ensure patients clearly understand their condition and the approach to treatment required.


Andrew enjoys the constant pursuit of knowledge and has completed numerous post-graduate courses allowing delivery of precise targeted treatment to achieve successful outcomes for patients. It is this individually tailored treatment approach, combining care with clinical experience, in a comfortable, professional manner that Andrew enjoys in his work as a Physiotherapist.


Felicia Chow MScPT., BHSc (Hons)

Registered Physiotherapist

Masters of Science in Physical Therapy

Felicia completed her Masters of Science in Physical Therapy at the University of Toronto and graduated with a Bachelor of Science in Kinesiology from McMaster University.


Prior to joining to YSHC, Felicia worked at Toronto Western Hospital and gained experience working with various orthopaedic and neurological conditions.


Felicia's current certifications include Level I Manual Therapy, Sport First Responder, Medical Acupuncture and Neuro-Proprioceptive kinesiotaping. Felicia is looking to continue her training in the manual therapy levels. She has special interest in sport injuries and was recently a member of the medical team providing field coverage during the Toronto 2015 Para Pan Am Games for the Football 5s and 7s.


On her spare time, Felicia enjoys having a nice cup of coffee, she is a home barista who is constantly exploring the perfect brew.


Nami Osakabe MScPT., BHSc (Hons)

Coming Soon.

Carmen Wan

Carmen is a registered Physiotherapist under the Ontario College of Physiotherapy and a member of the Canadian Physiotherapy Association. Carmen completed her Doctorate of Physical Therapy at D' Youville College in the state of New York with a Bachelor of Science with Honours in Kinesiology at York University. At the start of Carmen’s professional career she began her practice in the United States by successfully assisting patients with physical difficulties resulting from illnesses, injuries and/or ageing.


Carmen is committed to creating a dedicated rehabilitation program aimed at meeting the individual needs and goals of the patient with the implementation of manual skills, therapeutic exercises and application of therapeutic modalities. She practices using multiple manual techniques such as Mulligans, McKenzie, muscle energy technique, joint mobilization, soft tissue mobilization, myofascial release, contemporary cupping, and acupuncture.


Carmen continues to strive for professional excellence. This past year she has spent time studying under Fred Mitchell Jr and Kai Mitchell to further her muscle energy techniques. She also studied under Brian Mulligan and Mark Oliver to elevate her practice with “mobilization with movement” for the sacral region. She recently completed the Selective Functional Movement Assessment Level 1 and Advanced Neurofunctional Sports Performance Specialist at McMaster University.


Carmen is full of energy and enthusiastic about sports. She was recently a member of the Medical Team for the 2015 Pan Am and Para Pan Am games hosted here in Toronto


Carmen is passionate and is a strong believer in patient center care. Her priority is to assist and encourage her patients in achieving their maximum potential, prevent from further injury, self-manage their long term conditions and optimize their functional mobility.